Delete your Mochi account

This page is for anyone who wants to delete their account of the Mochi app (Japanese and Korean) and its data. You can do it inside the app or, without the app installed, by a request here.

In the app (the fastest way)

Open Mochi and sign in to your account.
Go to Settings and tap Delete account.
Confirm it is you: with the 6-digit code we send to your e-mail, or with Google or Apple, depending on your account.
Done: the account is gone at once and you are signed out of the app.

Without the app (here)

Enter the e-mail of the account and send the request. We reply to that e-mail to confirm the account is yours; once your identity is confirmed, our team deletes the account.

No e-mail app? Write to suporte@learnmochi.app with the subject "Mochi account deletion request".

What happens to your data

At once: you can no longer sign in, the sessions on every device end, your profile disappears for others (friends, rankings, rooms and duels) and the reminders and notifications are turned off.
For 180 days: we keep a backup copy, out of everyone’s sight. It is there so we can give the account back if you ask within that period, and to investigate fraud and answer a dispute.
After 180 days: what identifies you (name, @, pet name, free text, e-mail and the links to Google or Apple) is erased for good. What remains are the study, purchase and history numbers, tied to a code that does not lead to you.
The audio of your voice is never stored: it is heard only at that moment, to assess pronunciation.
Access records (date, time and IP of use) are kept confidential for 6 months, as Brazil’s Marco Civil da Internet requires, and are released only by court order.

Deleting the account does not cancel the Pro subscription. Cancel it in the App Store or Google Play, under Subscriptions, so you are not charged again.

Changed your mind?

Within 180 days, write to suporte@learnmochi.app from the account’s e-mail and our team can give it back, as long as your e-mail or Google or Apple sign-in is not already in a new account.

Just need a break?

You can turn the reminder off in Settings without deleting anything. And before deleting, you can download your data in Settings › Privacy › Download my data.